Activate ID privacy protection on my domain

ID privacy is not available for .au domains. But for other domains you can turn it on to prevent unwanted spam coming into your domain contact email address. ► Login to our website ► click Domains ► click My Domains ► click Active (or spanner icon) ► click Addons ► ID protection. If you see a […]

How do I update my domain nameservers

If you registered your Domain Name with us ► Login to our website ► click Domains ► click My Domains ► click Active (or the icon spanner) ► click Nameservers ► select Custom nameservers ► enter your nameservers Nameservers can take a few minutes to a few hours for changes to propagate through the internet. Important […]

Retrieve domain transfer password/EPP code

If you registered your Domain Name with us ► Login to our website ► click My Domains ► click Active (or spanner icon) ► click Get EPP Code If you registered your Domain Name with another company Login to the website where you bought the domain from. Then look for the option for the EPP […]

Who can register .com.au or .net.au domains

To register a .com.au or .net.au domain you will need to provide an active ABN or ACN or a registered trademark or an incorporated association ID when ordering. If you have an ABN for the organisation we recommend using that as it is the fastest to complete registration. New ABN’s or recently activated ABN’s can take […]

Who can register .org.au or .asn.au domains

.org.au and .asn.au domains can only be registered by non-commercial organisations. The organisation must be registered as an Australian incorporated association or an Australian charity or an Australian non-profit organisation. To register a .org.au or .asn.au domain you will need to provide an active ABN or ACN or a registered trademark or an incorporated association ID […]

Do I need an ABN to register .com.au, .net.au, .org.au or .asn.au domains

A registered Australian entity ID is required to register any .au domain name. An ABN is the standard requirement but other registered entity ID’s are applicable. For .com.au and .net.au ID requirements see Who can register .com.au or .net.au domains. For .org.au and .asn.au ID requirements see Who can register .org.au or .asn.au domains.

I ordered a .org.au or .asn.au domain but it’s not registered yet

When registering a .org.au or .asn.au domain it will enter a Pending Eligibility Review state. The process to confirm these domains can take 1-2 days. The Domain Registrar will manually review the eligibility of the organisation requesting the registration. The organisation must be registered as an Australian incorporated association or an Australian charity or an […]

Do you offer dedicated IP addresses?

No we don’t sell dedicated IP addresses for web hosting accounts. Dedicated IP addresses don’t offer any advantages for email or SEO purposes. Our outgoing email uses Mailchannels which separates our website hosting servers from our mail servers and their respective IP addresses are completely different.

Changing ownership of a .AU domain

When transferring the ownership of a .au domain name, the domain must be re-registered to the new owners. Confirmation is required from the current and new owners for the transfer to be successful. It is a manual process. You will need to contact us to begin the process. We will then issue an invoice, the […]

Downloading weekly backups in cPanel

► Login to cPanel ► click JetBackup ► click Full Backup ► click Generate Download for the backup you want ► click Add to Download Queue ► click the Download/Restore in Progress (Click for Queue) button. ► wait for the backup status to change from Pending to Completed ► click Go Back ► click Full […]