Creating email accounts
► Login to cPanel ► click Email Accounts ► click +CREATE ► enter your email username ► enter a password ► set the Storage Space quota you want ► click +CREATE Go back to the Email Accounts page, click CONNECT DEVICES and use the SSL settings for secure IMAP email.
Force my website to use SSL (not WordPress)
Copy this code into your htaccess file. Then replace the yourdomain.com.au with your website domain name. You only need to use this code if your are not using a CMS like WordPress. It works well for basic HTML websites for example. The htaccess file can be found in the public_html folder. You can edit the […]
SSL is setup but my web browser still says “Not Secure”
You can use your web browser to help identify why your website is saying “Not Secure” even after you have setup your website to use SSL. Usually it will be some images or css or javascript files etc that are being called insecurely. You need to change those insecure resources to use https in their […]
Installing SSL on my domain
For SSL to be successfully install on your domain, your domain must be pointing to our web hosting servers. This is so the SSL provider can authorise the domain using the IP address. To point the domain you can update the nameservers of the domain to ours as outlined in the hosting setup email. Once […]
Is SSL installed on my domain
You need to visit your website by typing https://yourdomain.com.au into your web browser. Don’t forget to add the “s” to the http part, that is what makes the site use the SSL certificate. If there is a small padlock image displayed before your domain then SSL is installed. However it may say insecure but the […]
Force my WordPress website to use SSL
SSL can only be used with WordPress once the SSL is installed. You can install WordPress while you are waiting for the SSL to be installed though you need to change the WordPress site URL’s later. Add SSL when Installing WordPress using Softaculous If your SSL is already installed and you are ready to install […]
What should I do if I can’t get to my cPanel, website or email
There are several reasons why you might not be able to load your website or access your email or cPanel. If you can’t work out why then it’s best to contact us so we can investigate the problem for you.
Check email settings
► Login to cPanel ► click Email Accounts ► click CONNECT DEVICES ► Use the SSL settings on that page SSL Email Settings Username: example@yourdomain.com.auPassword: Use the email account’s password.Incoming Server: mail.yourdomain.com.auIMAP Port: 993, or if using POP3 Port: 995Outgoing Server: mail.yourdomain.com.auSMTP Port: 465 The username and password need to be set for BOTH incoming […]
How to access cPanel
Easy cPanel login ► Login to our website ► click Services ► click Active (for the domain you want to use) ► click Login to cPanel in the left menu (or click any of the Quick Shortcut icons). Direct URL Access Using cPanel Username and Password Type your domain into your web browser address bar and […]
Logging into webmail
To login to webmail using a web browser type your domain into the address bar with /webmail at the end: ► https://yourdomain.com.au/webmail ► then enter your email address and password You can also access webmail from our website account login ► Login to our website ► click Services ► click Active (for the domain you […]