How to transfer my cPanel account to you
First thing is to place a hosting order with us. Once your account is setup we can do the cPanel transfer. We will require the login to your existing cPanel to do the import. You can email them to us or enter them in the notes section of the order form when ordering. Once the […]
I want to renew my domain name registration
► Login to our website ► click Domains ► click Renew Domains ► select domain/s to renew (use the tick boxes) ► click Order Now After renewing the domain you will receive an invoice and payment confirmation. Domains are not set to auto renew by default because many people don’t want renew domains. How to […]
How do I pay my invoice
Payment method options include credit card or PayPal. Manual Credit Card Login to our website: ► click Billing ► then My Invoices ► click on the invoice you want to pay ► select the Credit Card from Payment Method drop box ► click the Pay Now button up the top of the invoice Automatic Credit […]
Are there any extra charges other than hosting and domains
No, the only fees are the web hosting and domain name prices displayed on our website. GST is included in the prices displayed.
How long will it take to transfer my domain name registration to you
It takes 48 hours for .com.au, .net.au, .org.au and .asn.au domains to complete transfer after clicking the confirmation link in the confirmation email. Other domains take about 5-7 days to complete transfer after submitting a domain name transfer order through our website. The time can vary depending on the the losing Registrars policy of releasing […]
How quickly will my hosting account be setup
New Customers When first ordering with us we do a quick fraud check on the order then the hosting account is setup. This can take a few minutes. Once confirmed you will receive your hosting account setup email. Existing Customers If you are already a customer of ours then your hosting account will be setup […]
Do you only use cPanel for hosting accounts
All our hosting accounts use cPanel. We don’t use any other control panel for hosting.
Is your business Australian owned
Yes we are a completely Australian business, owned and operated by all Australian staff.
Are your web hosting servers in Australia
Yes our web hosting servers are in Sydney Australia.
The WordPress dashboard login returns error page or is blank or keeps redirecting
If you are having trouble logging into your WordPress admin because the page is continuously redirecting or is blank or showing an error, it is highly likely to be a problem caused by one of your WordPress plugins. You will need to identify which plugin is causing the problem. To do that you need to […]